Contact paths
Briefing intake
- Identity provider: Okta, Entra, both, or another IdM authority.
- Directory and Linux enforcement: FreeIPA, LDAP, SSSD, Kerberos, HBAC, sudo, and host estate assumptions.
- Lifecycle scope: users, groups, provisioning, deprovisioning, reconciliation, and rollback requirements.
- Proof needs: audit evidence, approval gate, dry-run, ITSM handoff, or security review artifacts.
Support intake
- Environment details: host OS, deployment target, service mode, and reverse proxy path.
- Identity source, integration IDs, request IDs, failed transaction IDs, and local timestamps.
- Observed logs with secrets, tokens, SAML assertions, and LDAP bind credentials removed.
- Whether the issue occurs on create, update, disable, filter, group membership, SSO, or reconciliation.
Security expectation
Do not send secrets, API keys, private keys, SAML assertions, bearer tokens, LDAP bind passwords, or password hashes. Share redacted evidence and describe how secrets are injected or stored.